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    NAN MCKAY & ASSOCIATES

    Self-Paced Online Course Offerings

    NMA and HAI Group Housing Training Institute offer certification courses to enrich your housing skills

    The following courses can be completed at your own pace within six months of purchase.
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    Self-Paced Online Course Offerings

    Customer Service in Housing

    Fast, focused, and housing-specific, this 4-hour course provides valuable ideas and strategies to enhance customer service delivery. Empathize with customers, improve staff retention and satisfaction, develop effective self-care strategies for staff, handle upset customers with confidence, conduct interviews with people with disabilities, and create a positive overall customer service environment. Register on the HAI Group Housing Training Institute website

    Effective Interviewing for Program Integrity

    Let us help you reduce errors and prevent fraud in our highly recommended course. This training provides the knowledge you need to produce skilled, well-trained interviewing staff; utilize effective tools for communication and data collection; and create a standardized staff interviewing methodology. Register on the HAI Group Housing Training Institute website

    Eligibility and Requirements for Non-Public-Housing Over-Income (NPHOI) Families

    New! This course discusses the factors of eligibility and requirements for non-public-housing over-income families. Learn what determines an over-income limit, how these limits are calculated, and the process to follow once a family is determined to be over-income. Register on the HAI Group Housing Training Institute website

    Fair Housing and Reasonable Accommodation

    We offer one of the most comprehensive certification courses available, covering the essentials of federal fair housing laws relevant to public housing and HCV course operations. Brush up and get certified today! This course has been completely revamped with expanded and updated content, including the latest HUD guidance on HOTMA and LEP. Register on the HAI Group Housing Training Institute website

    Fundamentals of Low-Income Housing Tax Credit (LIHTC) Management

    This class digs into the fundamentals of the Low-Income Housing Tax Credit (LIHTC) program, including compliance time periods, the basics of applying for tax credits, how credits are calculated, recapture, tenant income calculation and eligibility, rent setting, ongoing eligibility requirements, and property inspection protocol. Register on the HAI Group Housing Training Institute website

    HCV and Public Housing Rent Calculation

    This training teaches rent calculation for both the public housing and Housing Choice Voucher (HCV) programs. Learn how to identify and calculate income from assets, how to calculate annual and adjusted income, and what the requirements are for verification. Register on the HAI Group Housing Training Institute website

    HCV Housing Quality Standards (HQS)

    Gain a thorough understanding of how to complete Housing Quality Standards (HQS) inspections on vacant or occupied units. We’ll provide the high-quality information, resources, and skills you need to determine if units pass or fail the minimum standards. In addition, we’ll share HQS-related SEMAP indicators and their impact on your PHA’s SEMAP score. Register on the HAI Group Housing Training Institute website

    HCV Rent Calculation

    This course offers lecture and learning activities to help you apply HUD regulations and guidance to rent calculation and master the formulas for correctly calculating rent for the Housing Choice Voucher (HCV) program. Register on the HAI Group Housing Training Institute website

    HCV Specialist

    Achieve an understanding of HUD regulations for the Housing Choice Voucher (HCV) program in this three-in-one training covering eligibility, rent calculation, and occupancy. You’ll learn how to correctly determine a family’s eligibility for the HCV program, perform required occupancy activities, and accurately calculate rent. Register on the HAI Group Housing Training Institute website

    Inspection Bundle - NSPIRE-V and HQS Certifications

    Keep ahead of the curve with the self-paced NSPIRE-V and HQS certification bundle, designed to cover both the legacy and the latest protocols. This comprehensive training package prepares you to inspect confidently using either method as you transition from HQS to NSPIRE-V. Stay informed, compliant, and prepared for the evolving industry landscape: Register on the HAI Group Housing Training Institute website

    Multifamily Housing Specialist

    Learn HUD regulations for the Project-Based Rental Assistance program (PBRA) under HUD’s Office of Multifamily Housing Programs. The course provides a comprehensive training on the HUD Handbook 4350.3 REV-1, including eligibility, screening and selection, admission, rent calculation, recertification, and termination, as well as a discussion of HUD’s multifamily systems. Register on the HAI Group Housing Training Institute website

    New Employee Orientation for HCV and Public Housing

    Onboard housing specialists, inspectors, and support staff with this brand-new, 5-hour course. Your new hires will gain an understanding of basic public housing and Housing Choice Voucher program information. This includes recognizing key relationships, HUD references, and program documents, the housing process, fair housing and civil rights responsibilities, preparing for success as a housing professional, and PHAS and SEMAP performance indicators. Register on the HAI Group Housing Training Institute website

    NSPIRE for HCV

    Delve into HUD’s National Standards for the Physical Inspection of Real Estate (NSPIRE) and equip yourself with the skills and knowledge necessary to be a proficient HCV inspector. Explore the three new inspectable areas in depth, the various types of inspection relevant to HCV units, and the methodology behind scoring. Learn how to interpret and scrutinize each standard thoroughly. Register on the HAI Group Housing Training Institute website

    NSPIRE for Public Housing

    Delve into HUD’s National Standards for the Physical Inspection of Real Estate (NSPIRE) and equip yourself with the skills and knowledge necessary to be a proficient public housing inspector. Explore the three new inspectable areas in depth, the various types of inspection relevant to public housing units, and the methodology behind scoring. Learn how to interpret and scrutinize each standard thoroughly. Register on the HAI Group Housing Training Institute website

    Portability in Housing

    New! Gain an understanding of the HUD regulations surrounding portability as well as the responsibilities of the family, initial PHA, and the receiving PHA. The course also examines the effect of residency restrictions, where a family may move under portability, income limits, forms used, and billing requirements. Register on the HAI Group Housing Training Institute website

    Public Housing Management (PHM)

    Updated for HOTMA! Get an overview of all the elements of public housing managements and their impact on your Public Housing Assessment System (PHAS) scores. This course covers basic public housing program information, HUD requirements for fair housing, factors of eligibility, tenant selection and wait list management, rent calculation, the occupancy cycle, resident relations strategies, managing a budget, and PHAS. Register on the HAI Group Housing Training Institute website

    Public Housing Rent Calculation

    Learn how to complete Form HUD-50058 and calculate annual income, income exclusions, and the earned income disallowance (EID). Understand how to verify and calculate assets, asset income, and adjusted income, as well as how to determine minimum rent and utility allowances. Register on the HAI Group Housing Training Institute website

    RAD Project-Based Voucher Specialist

    This course teaches the HUD requirements for the Project-Based Voucher (PBV) program under Rental Assistance Demonstration (RAD). You’ll learn how to set rents, determine eligibility, operate the wait list, and organize files. Plus, we cover PBV contracts and how they work, the basics of inspections, how units are leased, and occupancy issues such as annual recertification, income increases, and terminations. Register on the HAI Group Housing Training Institute website

    Service Animals, Support Animals, and Pets (Public Housing)

    New! Applying the appropriate housing policy to the different classes of animals can be confusing. Learn how to define and categorize service animals, support animals, and pets. Find out how to establish a baseline for authorized animals, including restrictions on the breed and size of animal. Finally, examine reasonable requirements to include in policies for assistance animals and pets. Register on the HAI Group Housing Training Institute website

    Waiting List and Tenant Selection in Public Housing

    New! This course covers HUD requirements for managing a public housing waiting list. Topics include requirements and policy decision points around taking applications; federal requirements for waiting list management; an overview of preference systems; requirements for unit offer systems; and other considerations when pulling families from the waiting list. Register on the HAI Group Housing Training Institute website

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