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Ms. Sarah Waitt has been with NMA since 2004. As vice president of operations, she oversees all internal operational functions, including human resources, marketing, call center operations, event coordination, and desktop publishing. In addition, she oversees NMA’s Remote Services division, providing remote transactional assistance to housing authorities across the nation. Additionally, she leads NMA’s internal strategic planning efforts, and has participated as an examiner for the California Council for Excellence, which helps California’s private and public sector organizations achieve world-class results through the principles and criteria of the Malcolm Baldrige Award for Performance Excellence.