Quality Control
Is quality control a special event at your PHA or are key program indicators (KPIs) reviewed on a regular basis? Without making effective quality control part of your ongoing program administration, staff can slip into bad habits that quickly result in noncompliance in critical program areas.
NMA can help you identify which areas of program operations should receive ongoing review and which ones require review only once a year. Our expert consultants will help you build a quality control schedule and provide you with tools straight from our own QC toolbox. Our priority is to establish efficient and effective means to ensure compliance and address issues before they become major problems, such as helping your agency identify error trends with hands-on file reviews.
As a part of our service, you'll also receive comprehensive actionable reports to help you identify and correct errors before HUD finds them, reducing potentially costly audit findings and increasing the efficiency and productivity of your staff.
Our team of HCV experts will identify agency strengths and weaknesses, along with discussing your unique issues with management and supervisors. We will work directly with your QC staff and can train your specialists to conduct their own file reviews. This becomes a great means of training rent calculation and verification requirements while removing many objections staff have about reviewer feedback.
