Operational Support

Building a reliable and skilled team can be a tough task in the housing industry. You're facing constant change, fiscal uncertainty, political headwinds, and regulations that shift without warning. Under these conditions, setting and meeting performance standards sometimes seems impossible!

Fortunately, we're here to help you achieve your performance goals and beyond. Our agile and experienced housing professionals are ready to assist with short- and long-term staffing, remote recertifications and quality control, and everything else you need to make your agency run more efficiently and effectively. It's how we've been helping housing authorities since 1980.

Remote Recertifications

Are your recertifications starting to build up? NMA can help lessen the impact by handling your recertifications offsite, saving money for your agency while ensuring you’re still in compliance with HUD regulations.


Our team of highly qualified and technically proficient staff will process recertifications and interims using your policies, procedures, forms, and letters. We’ll enter all information directly into your software system, resulting in a seamless customer experience.

Even though our recertification services are performed remotely, we are always available for on-site status meetings. NMA’s dynamic service solutions allow your agency to access the services that matter the most to you.

Quality Control

Is quality control a special event at your PHA or are key program indicators (KPIs) reviewed on a regular basis? Without making effective quality control part of your ongoing program administration, staff can slip into bad habits that quickly result in noncompliance in critical program areas.

NMA can help you identify which areas of program operations should receive ongoing review and which ones require review only once a year. Our expert consultants will help you build a quality control schedule and provide you with tools straight from our own QC toolbox. Our priority is to establish efficient and effective means to ensure compliance and address issues before they become major problems, such as helping your agency identify error trends with hands-on file reviews.

As a part of our service, you'll also receive comprehensive actionable reports to help you identify and correct errors before HUD finds them, reducing potentially costly audit findings and increasing the efficiency and productivity of your staff.

Our team of HCV experts will identify agency strengths and weaknesses, along with discussing your unique issues with management and supervisors. We will work directly with your QC staff and can train your specialists to conduct their own file reviews. This becomes a great means of training rent calculation and verification requirements while removing many objections staff have about reviewer feedback.

“Very impressed with NMA’s client service. The NMA staff was responsive and stayed with the projected schedule and within budget.”

Financial Services

NMA offers a variety of financial services to help make sure you're complying with HUD's latest regulations, getting payments out on time, and other solutions to help you achieve your financial goals.

NMA's temporary financial staffing services include:

•  Finance Directors
•  Accounting line staff
•  Support to current accounting staff
•  Fee accounting services

>>Read more about our financial services
“Thank you for a great job. Although we thought we knew what areas we needed to work on, the NMA consultant identified additional areas where we could really make a difference in the amount of time we spend on processes that are labor intensive.”

Temporary and Long-Term Staffing

Our team balances regulatory know-how with operational experience to provide the skills and knowledge necessary for high performance. NMA staff not only understand the complexities of HUD regulations, they have real-life professional experience in the field and a commitment to ensuring PHAs have available resources to reach their goals.


Building on our unmatched breadth of knowledge, we offer a comprehensive range of program management services nationwide. Our certified team members are ready to provide scalable services that meet your needs, including:

  • Temporary and long-term staffing
    • Our deep bench of industry experts offer crucial support – from front-line staff to executive directors to ensure continuous operations during periods of transition.
  • Customer service
    • Performance tracking and monitoring
    • Call center services
  • Comprehensive case management
    • Conducting annual and interim recertifications
    • Managing landlord relationships
    • Administering HCV, special purpose vouchers, FSS, and Homeownership programs
    • Processing inbound / outbound portability and moves with continued assistance
    • Calculating accurate tenant income and HAP  
  • Waiting list and eligibility
    • Establishing and managing waiting lists
    • Determining initial eligibility
    • Conducting briefings
    • Processing and tracking RFTAs
    • Calculating accurate tenant income and HAP
    • Processing HAP contracts
    • Tracking utilization  
  • Quality control and program integrity
    • Implementing fraud detection systems
    • Creating and enforcing repayment agreements
    • Ensuring compliance with all fair housing, VAWA, and reasonable accommodation policies
    • Processing fair and timely terminations and informal hearings

We also provide executive support all the way to the top, including interim EDs, S8 directors, and financial officers.

Thoroughly trained to deliver work to the highest quality standards, NMA’s in-house subject matter experts stay current on federal HUD regulations and ensure our operational methods, professional services, performance tools, and training materials are relevant to the changing demands in the industry. We balance regulatory know-how with operational best practices, based on real experience, to guarantee that our clients receive the skills and knowledge necessary for high performance.

We don't just study, train, and consult on organizational effectiveness—we also incorporated industry-leading quality management techniques into our own organization. Our staff, from the front line to executive level, are renowned throughout the industry for technical expertise and exceptional professionalism.

How can we help?

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Contact Us

1810 Gillespie Way, Suite 202 
El Cajon, CA 92020
Phone: 800-783-3100
Fax: 619-258-5791
Email: sales@nanmckay.com

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