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Customer Service for PHAs Handbook

NMA’s newest handbook, Customer Service for PHAs, is a comprehensive guide to help agencies achieve a high level of customer service in the administration of their housing programs.
Price: $24.00
This product qualifies for quantity discount pricing.(what's this?)






This handbook presents ideas and strategies to improve the customer service delivery of individual staff, management, and the organization as a whole, including:

  • Understanding the importance of customer service in the public service context
  • Knowing who your customers are
  • Speaking, listening, and asking questions effectively
  • Dealing with upset customers 
  • Interviewing persons with disabilities 
  • Creating a customer service environment 

Excellent customer service is highly beneficial to PHAs on many levels. By helping to foster and maintain a customer service-oriented atmosphere throughout your PHA, NMA’s Customer Service for PHAs handbook provides your agency with the tools it needs to boost the quality and productivity of its daily operations. 

View a selection from this handbook

Quantity Discounts Available - Order handbooks in bulk and receive the following quantity discounts.*

Quantity
Price
Discount
0 - 99 $24
100 - 199
$11.40 
$12.60 off
200+
$9.00
$15.00 off
1000+
$9.00
Custom logo added to cover at no extra charge











*Quantity discounts cannot be combined with coupons or other discounts.

Product Ratings

(5.00)
# of Ratings: 1
1. on 2/7/2011, said:
This handbook became available at a time when our company is taking a hard look at how we provide customer service. I have passed it on to HR as a reference for future training. It is good to have a housing related reference for customer service; housing has such specialized situations that we have to deal with.
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