Customer Service for PHAs Handbook

NMA’s newest handbook, Customer Service for PHAs, is a comprehensive guide to help agencies achieve a high level of customer service in the administration of their housing programs.
Price: $24.00
This product qualifies for quantity discount pricing.(what's this?)

This handbook presents ideas and strategies to improve the customer service delivery of individual staff, management, and the organization as a whole, including:

  • Understanding the importance of customer service in the public service context
  • Knowing who your customers are
  • Speaking, listening, and asking questions effectively
  • Dealing with upset customers 
  • Interviewing persons with disabilities 
  • Creating a customer service environment 

Excellent customer service is highly beneficial to PHAs on many levels. By helping to foster and maintain a customer service-oriented atmosphere throughout your PHA, NMA’s Customer Service for PHAs handbook provides your agency with the tools it needs to boost the quality and productivity of its daily operations. 

View a selection from this handbook

Quantity Discounts Available - Order handbooks in bulk and receive the following quantity discounts.*

0 - 99 $24
100 - 199
$12.60 off
$15.00 off
Custom logo added to cover at no extra charge

*Quantity discounts cannot be combined with coupons or other discounts.

Product Ratings

# of Ratings: 1
1. on 2/7/2011, said:
This handbook became available at a time when our company is taking a hard look at how we provide customer service. I have passed it on to HR as a reference for future training. It is good to have a housing related reference for customer service; housing has such specialized situations that we have to deal with.
Was this comment helpful? yes no
(1 people found this comment helpful, 0 did not)
Showing comments 1-1 of 1
Contact Us

1810 Gillespie Way, Suite 202 
El Cajon, CA 92020
Phone: 800-783-3100
Email: sales@nanmckay.com

© NanMcKay.com 2015. All Rights Reserved.
Ecommerce Web Design by BEM.